At Wiiv.AI (Innovative Edge Solutions), we strive to ensure our customers are satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued. By using our services, you agree to this policy.

1. 14-Day Free Trial

Wiiv.AI offers a 14-day free trial for new users to evaluate our services. During this trial period, you can access all features without any charges. If you decide that Wiiv.AI is not the right fit for you, you can cancel your account at any time during the trial period, and you will not be billed.

2. 30-Day Money-Back Guarantee

After the 14-day free trial, we offer a 30-day money-back guarantee for all our subscription plans. If you are not satisfied with our services within the first 30 days of your paid subscription, you can request a full refund by contacting our support team at [Contact Email].

3. Refund Eligibility

To be eligible for a refund:

  • The request must be made within the first 30 days of your paid subscription.
  • You must provide a valid reason for your dissatisfaction with our services.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription fees after the initial 30-day money-back guarantee period.
  • Any add-on services or custom work requested and completed.

5. How to Request a Refund

To request a refund:

  1. Email our support team at [Contact Email] with the subject line “Refund Request”.
  2. Include your account details and the reason for your refund request.
  3. Our team will review your request and respond within 5-7 business days.

6. Processing Refunds

If your refund request is approved, the refund will be processed within 10 business days. Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

7. Changes to the Refund Policy

Wiiv.AI reserves the right to modify this Refund Policy at any time. We will notify users of any changes by posting the updated policy on our website. Changes will take effect immediately upon posting. Your continued use of Wiiv.AI services after any modifications indicates your acceptance of the new Refund Policy.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:
[Contact Email]
[Contact Address]
[Contact Phone Number]

Thank you for choosing Wiiv.AI. We are committed to providing you with excellent service and support.

By using Wiiv.AI, you agree to this Refund Policy. Please review it carefully and ensure you understand the conditions under which refunds may be issued.